Forms & brochures

Product Disclosure Statements and TMDs

For new policies issued on or after 14 June 2023 and renewals on or after 11 July 2023

Accident Plus plan

• Accident Plus plan Combined Financial Services Guide and Product Disclosure Statement, 14 June 2023
• Target Market Determination – Accident Plus plan

Peace of Mind plan and Ultimate Care plan

• Peace of Mind plan and Ultimate Care plan Combined Financial Services Guide and Product Disclosure Statement, 14 June 2023
• Target Market Determination – Peace of Mind plan and Ultimate Care plan

Indoor Cat plan

• Indoor Cat plan Combined Financial Services Guide and Product Disclosure Statement, 14 June 2023
• Target Market Determination – Indoor Cat plan

For policies issued before 14 June 2023, and renewals before 11 July 2023

• Policy booklet for Accident Plus, Peace of Mind and Ultimate Care plans (dated 9 March 2021)
  
• Policy booklet for Indoor Cat plan (dated 9 March 2021)
• Policy booklet for Accident and Illness plan (legacy plan, renewals only) (dated 9 March 2021)
• Combined Supplementary Product Disclosure Statement (SPDS) and Supplementary Financial Services Guide (SFSG) (dated 15 April 2022)
• Combined Supplementary Product Disclosure Statement (SPDS) and Supplementary Financial Services Guide (SFSG) for Accident Plus, Peace of Mind and Ultimate Care plans (dated 9 February 2022)
• Combined Supplementary Product Disclosure Statement (SPDS) and Supplementary Financial Services Guide (SFSG) for Indoor Cat Plan (dated 9 February 2022)
• Supplementary Product Disclosure Statement (SPDS) for Accident Plus, Peace of Mind and Ultimate Care plans (dated 5 October 2021)
• Supplementary Product Disclosure Statement (SPDS) for Indoor Cat Plan (dated 5 October 2021)
• Bow Wow Meow TMD – Accident Plus, Peace of Mind & Ultimate Care plan (dated 5 October 2021)
• Bow Wow Meow TMD – Indoor Cat plan (dated 5 October 2021)

For policies issued or renewed before 9 March 2021

• Policy booklet for Accident Plus, Peace of Mind and Ultimate Care Plans (dated 7 November 2018)
• Indoor Cat Plan (dated 7 November 2018)
• Policy booklet (for policies issued prior to 20 November 2018)
• Combined Supplementary Product Disclosure Statement (SPDS) and Supplementary Financial Services Guide (SFSG) (dated 15 April 2022)
• Combined Supplementary Product Disclosure Statement (SPDS) and Supplementary Financial Services Guide (SFSG) for Accident and Illness plan (legacy plan, renewals only; dated 9 February 2022)
• Supplementary Product Disclosure Statement (SPDS) for Accident and Illness plan (legacy plan, renewals only; dated 5 October 2021)
• Supplementary Product Disclosure Statement (dated 30 June 2019)
• Bow Wow Meow TMD – Legacy plans

For existing customers

• Login to our pet portal – to update your policy details and lodge claims online.
• If you prefer to lodge claims or update your details via mail, use the following forms:
  • Download claim form
  • Download direct credit form
    (Please complete this form if you wish to have your claims reimbursements credited into your nominated bank account)
• Download cruciate ligament exam form
  (To be submitted to us within 14 days of the vet’s cruciate examination date for consideration of a waiver of Cruciate Ligament condition waiting period.)
• Download pre-existing waiver form