We are proud to have issued more than 30,000 policies to date. Many of our customers have shared their stories and reviews with us about how our insurance has helped them provide their pets with the best possible care in times of crisis. You can read their reviews on our pet insurance experience below.
You can also read hundreds of independent customer reviews on the Product Review site, where we are proud to have achieved a 4-star rating, the highest of any Australian Pet Insurer.
If you’re looking for a comparison and review of the top Australian Pet Insurers in the market, check out our guide here.
"I had noticed my beautiful 5 year old Burmese boy, Dex, visiting his litter tray much more frequently than usual. He also became a lot more vocal before, during and after each visit. Usually a playful, loving and needy boy, it was clear that something was not quite right. A visit to our vet confirmed Dex was suffering with FLUTD (feline lower urinary tract disease), caused by a build up of crystals. Obviously, this was extremely upsetting for me and terribly painful for Dex however knowing that I had Bow Wow Meow Pet Insurance, put my mind instantly at ease. The staff at Bow Wow were absolutely amazing throughout my claims process and within 5 days, I received my refund. It just goes to show how important pet insurance is, not only for your back pocket, but for peace of mind in knowing that your fur babies will be taken care of."
"After going through a traumatic heart-wrenching experience with my Miniature Dachshund Cooka, the vet expenses were overwhelming. I contacted Bow Wow Meow and explained my current situation. The operator was helpful, understanding, patient and empathetic and I was refunded within 8 days. I can't thank the entire company enough for the fantastic service that you gave me, it was honestly one of the best I have ever received. I am content knowing I have a provider who sticks by what they promote and offer. Thank you from both Cooka and I."
“I originally bought this insurance just for peace of mind – and having two dogs went for the major medical cover “just in case”. Well, it happened – one of my dogs was bitten by a large black snake and fortunately I was home at the time and knew straight away so rushed him to the vet. The treatment was very expensive (he needed two vials of antevenom) and it was a huge relief not to have to worry about where I was going to find the money because I was stressed out enough worrying about my dog. The claim was settled by Bow Wow very quickly, and I just want to thank you for providing this insurance and for the good service I received.”
“I switched to Bow Wow Meow from Pet Plan about 5 months ago because I could not take the horrible service and loops I had to jump through over at Pet Plan. I had enough but was reluctant to switch...will I have to deal with the same thing? So I called your customer service line and spoke to a wonderful woman who talked and walked me through everything. I told her my concerns, and she talked me through those as well...the service was light years beyond my old insurance. Then, following that, any time I have called I have received the same wonderful, happy, kind service. Like your employees are actually happy doing their job and that makes me feel good. They are friendly, upbeat and explain everything in detail. I also love the text message notifications and how easy to read and fill out your claim forms are as well as how easy to understand your remittance advice forms are. Clear as a bell, no confusion here! Thank you so much, my dog Brooklyn and I are so grateful we switched!”"
“Our dog Frank loves to eat and loves to explore. Unfortunately when he was a pup he didn’t always know what was good to eat and what wasn’t. This resulted in a bout of poisoning requiring an emergency vet consultation, investigative tests and an overnight stay in the vet hospital. Frank the Australian Cattle DogHaving Bow Wow Meow pet insurance meant we didn’t have the additional worry or difficult decision making associated with the cost of his course of treatment. He made a full recovery and is happily back to his playful and energetic best. The bill came to several hundreds of dollars, however making the claim to Bow Wow Meow was straight forward and they promptly paid our claim. To anyone considering taking out pet insurance, I would say, do it, you won’t regret it, pets are worth it”.
“We decided to insure our 18 month old Rottweiler Keira for peace of mind against any large unwanted vet bills. Unfortunately, Keira fell from a high fence and suffered a leg injury. She went through treatment for the injury which included surgery and treatment for a subsequent infection. We were obviously very concerned for our Keira and it was a relief not to have to worry about accumulating vet bills. On completion of Keira's treatment we lodged our claim with Bow Wow Meow. We found the claim process to be quick and easy. I would recommend to people to insure their pets and highly recommend Bow Wow Meow as an insurer. Keira has recovered from her injury and is doing well”.
"I would like to thank you for the swift payment and overall easy process when my British Bulldog “Diva” required surgery on two occasions last year. From carrying out the initial online registration to provide the insurance cover for my dog to then having to go through the procedure of making two separate claims in such a short space of time, I have experienced the full service of your company in relatively quick succession and have to say I have been very impressed firstly with the ease (no masses of form filling) and secondly the speed of these transactions (after sending a copy of the vets bill I received the cheque for payment for each of my claims very quickly). Whilst they were only minor operations it gives me peace of mind that I have chosen a good product that I have recommended to a number of my friends who also own dogs. Many thanks for your help from myself and Diva."
“When our puppy Stanley was 9 months old, he needed to have surgery on his front right leg. Whilst he’d been growing from a pup, the bones in his right leg had grown at different rates, with one stopping growing before the other, causing his leg to bow. So at 9 months old Stan was nearly lame, in incredible pain, and showing signs of arthritis in 2 of his little joints. He required surgery to fix the problem. We had only been customers with Bow Wow Meow for a very short period of time when Stanley required this surgery, and we were just amazed that our claim was accepted and processed with a minimum of fuss. From start to finish, we accumulated over $4,000 in vet bills, and Bow Wow Meow reimbursed us every cent. We cannot say enough about the service we received, and it was such a comfort to know they had our backs during a difficult period. I would not hesitate to shout from the roof-tops – “Get yourself some Bow Wow Meow Pet Insurance, you’ll be glad you did!”
“Our six month old puppy "Jackson Oakley Hood" was diagnosed with a luxating patella which means that his knee would dislocate continuously when he was walking. We took Jackson to an orthopedic surgeon who performed a knee reconstruction and Jackson is now nearly fully recovered. We were very fortunate to have pet insurance, as the operation and treatment cost close to $4,000. Bow Wow Meow provided us with prompt, courteous and helpful service and we are very thankful to them for their assistance as it ensured that Jackson could receive the best possible treatment”.
“We took Milo to an orthopaedic surgeon who performed a shoulder arthroplasty, which essentially involved creating a false shoulder joint.” Milo is now seven months old and starting to use his leg again. He is expected to make a full recovery. “We were ecstatic that we made the decision to take out pet insurance. Milo’s operations cost approximately $6,500. Without Bow Wow Meow we most likely would not have been able to have Milo’s operations performed.”
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