Forms & brochures
Product Disclosure Statements and TMDs
For new policies issued on or after 14 June 2023 and renewals on or after 11 July 2023
Accident Plus plan
- Accident Plus plan Combined Financial Services Guide and Product Disclosure Statement, 14 June 2023
- Target Market Determination – Accident Plus plan
Peace of Mind plan and Ultimate Care plan
- Peace of Mind plan and Ultimate Care plan Combined Financial Services Guide and Product Disclosure Statement, 14 June 2023
- Target Market Determination – Peace of Mind plan and Ultimate Care plan
Indoor Cat plan
- Indoor Cat plan Combined Financial Services Guide and Product Disclosure Statement, 14 June 2023
- Target Market Determination – Indoor Cat plan
For policies issued before 14 June 2023, and renewals before 11 July 2023
- Policy booklet for Accident Plus, Peace of Mind and Ultimate Care plans (dated 9 March 2021)
- Policy booklet for Indoor Cat plan (dated 9 March 2021)
- Policy booklet for Accident and Illness plan (legacy plan, renewals only) (dated 9 March 2021)
- Combined Supplementary Product Disclosure Statement (SPDS) and Supplementary Financial Services Guide (SFSG) (dated 15 April 2022)
- Combined Supplementary Product Disclosure Statement (SPDS) and Supplementary Financial Services Guide (SFSG) for Accident Plus, Peace of Mind and Ultimate Care plans (dated 9 February 2022)
- Combined Supplementary Product Disclosure Statement (SPDS) and Supplementary Financial Services Guide (SFSG) for Indoor Cat Plan (dated 9 February 2022)
- Supplementary Product Disclosure Statement (SPDS) for Accident Plus, Peace of Mind and Ultimate Care plans (dated 5 October 2021)
- Supplementary Product Disclosure Statement (SPDS) for Indoor Cat Plan (dated 5 October 2021)
- Bow Wow Meow TMD – Accident Plus, Peace of Mind & Ultimate Care plan (dated 5 October 2021)
- Bow Wow Meow TMD – Indoor Cat plan (dated 5 October 2021)
For policies issued or renewed before 9 March 2021
- Policy booklet for Accident Plus, Peace of Mind and Ultimate Care Plans (dated 7 November 2018)
- Indoor Cat Plan (dated 7 November 2018)
- Policy booklet (for policies issued prior to 20 November 2018)
- Combined Supplementary Product Disclosure Statement (SPDS) and Supplementary Financial Services Guide (SFSG) (dated 15 April 2022)
- Combined Supplementary Product Disclosure Statement (SPDS) and Supplementary Financial Services Guide (SFSG) for Accident and Illness plan (legacy plan, renewals only; dated 9 February 2022)
- Supplementary Product Disclosure Statement (SPDS) for Accident and Illness plan (legacy plan, renewals only; dated 5 October 2021)
- Supplementary Product Disclosure Statement (dated 30 June 2019)
- Bow Wow Meow TMD – Legacy plans
General information brochure
Information about our product options is also available in our pet insurance brochure:
For existing customers
- Login to our pet portal – to update your policy details and lodge claims online.
- If you prefer to lodge claims or update your details via mail, use the following forms:
- Download claim form
- Download direct credit form
(Please complete this form if you wish to have your claims reimbursements credited into your nominated bank account)
- Download cruciate ligament exam form
(To be submitted to us within 14 days of the vet’s cruciate examination date for consideration of a waiver of Cruciate Ligament condition waiting period.) - Download pre-existing waiver form