Make a pet insurance claim

Option 1: Submit your claim online

The easiest way to make a claim is by submitting a claim through the Pet Portal. To make a claim, you will need the following documentation:

  • Itemised invoice (a paid invoice that includes individual treatment items and costs adding up to the total amount paid)
  • Vet consultation notes, if you have them (these are the veterinarian’s medical notes from examination findings)

For the first claim we also require vet consultation notes for the life of your pet. If you adopted your pet at a later age, we will need documentation showing the date you took ownership. To help assist us with obtaining this vet history, you can also add your vet details in the Pet Portal.

You can submit your claim without vet consultation notes but in some cases, we may not be able to process your claim without them. If this is the case, we may need to contact you or your vet/s which may result in a delay in processing your claim.

Option 2: Send your claim in the mail

If you prefer lodging your claim via mail, please follow these steps:

Step 1:

Get a claim form – call us on 1800 668 502 (8.30am – 5pm EST, Mon – Fri). or  download one here and print it out.
Step 2:
Fill in your and your pet’s personal information in Part 1 of the claim form and sign the form.

Step 3:

Take the claim form to your Vet, and have him/her complete the applicable sections. Ensure your Vet includes his/her practice details on the attached invoice.

Step 4:

Attach detailed itemised invoices and payment receipts and a full veterinary history if this is your first accident or illness claim (no history is required for routine care claims) to the completed claim form and mail it to us at the address below:

Bow Wow Meow Pet Insurance
Claims Department
Locked Bag 9021
Castle Hill
NSW 1765

Once we receive your claim form, we will process your claim without delay.

Please Note: All claims should be submitted and received within 90 days of treatment.

Need to contact us?

We can be contacted via the following methods:

Tel: 1800 668 502 (8.30am – 5pm EST, Mon – Fri)

CLAIMS Q & A’S:

Why is my claim split into multiple claim numbers?

When you visit the vet, you may have several different treatments that happen in one visit – such as a vaccination and treatment for an ear infection.

While you may submit these in one claim, we need to process them per pet health condition type. This will make it easy for you to see which expenses have been covered and what documents we require to complete each individual claim.

You can also see your benefit amount for each condition and if any excess has been applied.

 

How long do I have to submit a claim?

All claims should be submitted and received within 90 days of the relevant treatment being provided.

 

How long does it take for a claim to be processed?

Claims are generally processed within 5-10 business days, if we have all the required documentation.

If the required documentation is not submitted with the claim, there may be a delay and we may need to contact you or your vet/s.

 

What are the claim requirements for adopted pets?

 Generally, for the first claim we require vet consultation notes for the life of your pet.

If you can provide us with proof of adoption or transfer of ownership papers, we will only request vet documentation from that date onwards.

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