• New premium plan
• $20,000 annual benefit limit
• 80% Benefit Percentage (percent of eligible vet bill covered)
• Includes dental illness cover ($1,000 total annual limit)
• Hip Joint Surgery cover – up to $7,600 per hip
• $3,000 tick paralysis sub-limit
• Option to add alternative therapy cover ($1,000 total annual limit)

• New extended accident plan – now includes cover for tick paralysis, poisoning,  ingestion of object & spinal disc rupture
• $10,000 annual benefit limit
• 80% Benefit Percentage (percent of eligible vet bill covered)
• Hip Joint Surgery cover – up to $7,600 per hip

• Insurance cover tailor made for indoor cats who have a lower risk of getting injured
• $5,000 annual benefit limit
• 80% Benefit Percentage (percent of eligible vet bill covered)

We are here for you, and are determined to help you when you need it most. That is why our policy holders have rated us the #1 Pet Insurer in Australia on independent consumer site Product Review for the past three years.

We are very proud to have been awarded Best Pet Insurer by Product Review in 2017 and again in 2018/2019!

Our new improved pet portal allows you to submit claims and manage your policy quickly and easily online.

We have also recently introduced our new low effort claims service, which means that, if we require further information after you submit a claim, we will now correspond directly with your vet. This saves you having to worry about your claim and chasing up your vet, and will make claiming a lot smoother and easier.

We have listened to our customers, and know you prefer to get money back for each eligible vet bill. We have therefore removed the per-condition excess from our new range of policies.

This translates into more rebates for our customers for even the smallest vet bills!

We have designed our policies to suit the needs of every type of pet owner. For example:

• Our new policies offer a range of annual benefit levels (ranging from $5,000 for our Indoor Cat plan up to $20,000 for our Ultimate Care plan)
• Under our Peace of Mind plan you can choose between a reimbursement level of 60%, 70% or 80% for eligible vet bills
• Our new Indoor Cat plan offers a specific policy for the needs of indoor cats.
• Our new Ultimate Care plan includes $1,000  per year towards dental illness and the option to get covered for alternative care.

Once your pet is insured, we will cover all chronic conditions (excluding pre-existing conditions) for the life of the pet up to the annual benefit limit each year, provided you renew your policy each year without any break, lapse or change in the level of cover.

You can apply to have any pre-existing condition exclusions reviewed after 18 months of continuous cover, provided your vet has verified that your pet has been free of any clinical signs or recurrence of the pre-existing condition.