Forms & brochures
Product Disclosure Statement
for policies issued or renewed after 09 March 2021
We recommend you read and understand the relevant Product Disclosure Statement (PDS), Supplementary Product Disclosure Statement (SPDS), Policy Terms and Conditions and Financial Services Guide (FSG) before purchasing cover for your pet.
- Policy booklet for Accident Plus, Peace of Mind and Ultimate Care plans
- Policy booklet for Indoor Cat plan
- Policy booklet for Accident and Illness plan (legacy plan, renewals only)
- Combined Supplementary Product Disclosure Statement (SPDS) and Supplementary Financial Services Guide (SFSG) (dated 15 April 2022)
- Combined Supplementary Product Disclosure Statement (SPDS) and Supplementary Financial Services Guide (SFSG) for Accident Plus, Peace of Mind and Ultimate Care plans (dated 9 February 2022)
- Combined Supplementary Product Disclosure Statement (SPDS) and Supplementary Financial Services Guide (SFSG) for Indoor Cat Plan (dated 9 February 2022)
- Supplementary Product Disclosure Statement (SPDS) for Accident Plus, Peace of Mind and Ultimate Care plans (dated 5 October 2021)
- Supplementary Product Disclosure Statement (SPDS) for Indoor Cat Plan (dated 5 October 2021)
Product Disclosure Statement
for policies issued or renewed before 9 March 2021
We recommend you read and understand the relevant Product Disclosure Statement (PDS), Supplementary Product Disclosure Statement (SPDS), Policy Terms and Conditions and Financial Services Guide (FSG) before purchasing cover for your pet.
- Policy booklet for Accident Plus, Peace of Mind and Ultimate Care Plans (dated 7 November 2018)
- Indoor Cat Plan (dated 7 November 2018)
- Policy booklet (for policies issued prior to 20 November 2018)
- Combined Supplementary Product Disclosure Statement (SPDS) and Supplementary Financial Services Guide (SFSG) (dated 15 April 2022)
- Combined Supplementary Product Disclosure Statement (SPDS) and Supplementary Financial Services Guide (SFSG) for Accident and Illness plan (legacy plan, renewals only; dated 9 February 2022)
- Supplementary Product Disclosure Statement (SPDS) for Accident and Illness plan (legacy plan, renewals only; dated 5 October 2021)
- Supplementary Product Disclosure Statement (dated 30 June 2019)
General information brochure
Information about our product options is also available in our pet insurance brochure:
For existing customers
- Login to our pet portal – to update your policy details and lodge claims online.
- If you prefer to lodge claims or update your details via mail, use the following forms:
- Download claim form
- Download direct credit form
(Please complete this form if you wish to have your claims reimbursements credited into your nominated bank account)
- Download cruciate ligament exam form
(To be submitted to us within 14 days of the vet’s cruciate examination date for consideration of a waiver of Cruciate Ligament condition waiting period.) - Download pre-existing waiver form
Target Market Determination
This Target Market Determination (TMD) sets out the class of customers the product has been designed for and is suitable for. It sets out the target market for the product, conditions and restrictions placed on its distribution, events and circumstances that would reasonably suggest that the TMD is no longer appropriate and review periods and reporting obligations for the TMD.
This TMD does not provide any financial product advice on the product and does not take into consideration the objectives, financial situation and needs of individual customers. The terms and conditions of the product are set out in the PDS. This TMD does not form part of the insurance contract and is not a summary of the product’s terms and conditions. Customers should review the PDS before making any decision in relation to the product. Any terms used in this TMD that are defined in the Corporations Act 2001 (Cth) have the same meaning as in that Act.
