Forms & brochures

Product Disclosure Statement

for policies issued or renewed after 09 March 2021

We recommend you read and understand the relevant Product Disclosure Statement (PDS), Policy Terms and Conditions and Financial Services Guide (FSG) before purchasing cover for your pet.

• Policy booklet for Accident Plus, Peace of Mind and Ultimate Care plans
  
• Policy booklet for Indoor Cat plan
• Policy booklet for Accident and Illness plan (legacy plan, renewals only)

Product Disclosure Statement

for policies issued or renewed before 9 March 2021

We recommend you read and understand the relevant Product Disclosure Statement (PDS), Supplementary Product Disclosure Statement (SPDS), Policy Terms and Conditions and Financial Services Guide (FSG) before purchasing cover for your pet.

• Policy booklet for Accident Plus, Peace of Mind and Ultimate Care Plans (dated 7 November 2018)
• Indoor Cat Plan (dated 7 November 2018)
• Policy booklet (for policies issued prior to 20 November 2018)
• Supplementary Product Disclosure Statement (dated 30 June 2019)

For existing customers

• Login to our pet portal – to update your policy details and lodge claims online.
• If you prefer to lodge claims or update your details via mail, use the following forms:
  • Download claim form
  • Download direct credit form
    (Please complete this form if you wish to have your claims reimbursements credited into your nominated bank account)
• Download cruciate ligament exam form
  (To be submitted to us within 14 days of the vet’s cruciate examination date for consideration of a waiver of Cruciate Ligament condition waiting period.)
• Download pre-existing waiver form

New GapOnly™ on the spot claiming

Bow Wow Meow is proud to be a founding partner of the new GapOnly™ platform. Making pet insurance claims faster and easier than ever, the GapOnly™ service calculates your claim while you’re still at your vet’s practice, so you only pay the gap (the difference between the total of your vet’s invoice and the claim benefits under their policy).

It means less to pay upfront, because you know exactly how much will be covered straight away, and you don’t have to wait for your claim to be paid after you leave the vet’s practice. Plus, no paperwork!

Find out if your vet is on the GapOnly™ platform