Privacy Policy

This policy sets out the way in which Bow Wow Meow Pet Insurance Pty Ltd ABN 76 124 601 127  may collect, use and disclose personal information about individuals.  As we recognise the importance of your privacy and understand your concerns about the security of your personal information, we are committed to respecting any personal information about you that we hold. This privacy policy details how we generally manage your personal information and safeguard your privacy.

This policy is current as of and from 1 November 2018.  We may amend this policy from time to time. A reference to ‘us’, ‘we’ or ‘our’ is a reference to Pet Tag Holdings Pty Ltd ABN 76 124 601 127 and its associated entities.

Kinds of personal information held

We only collect personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities.

The information about you which we may collect includes:

  • your name, address, gender, date of birth and contact information;
  • other personal information you may disclose to us, including when you subscribe to our e-newsletter; and
  • details of your pet(s).

We may also keep a record of the following types of information:

  • pages of our website that you have visited;
  • your IP address;
  • the types of products and services that you may be interested in and that we or our business partners may provide to you.

This information is used to help us to decide how to improve our products and services and deliver them to you or to provide you with information that we think may be of interest to you.

We usually collect personal information in the following ways:

  • directly from you or via our policy administrator when you provide information by email, via our websites, via Facebook (and other social media) by telephone or by post;
  • when you enter a competition, participate in a survey or complete a quiz or questionnaire.

Use and disclosure of your personal information

We only use your personal information for the purposes for which it was collected and related purposes, including to:

  • provide our products and services to you;
  • manage and account for the products and services and to improve them;
  • manage our relationship with you, including processing payments and managing our billing arrangements;
  • contact you from time to time about existing or new products, services or offers, including ascertaining the level of satisfaction with our products and services;
  • provide you with information about events or other products or services that may interest you;
  • facilitate our internal business operations, including our legal requirements; and
  • promote our products and services generally, including by using your claims experience in e-mails and on other social media.

We may disclose personal information for the purposes for which it was collected, and also:

  • to external service providers (eg. IT service providers and credit card processing agents) so they can provide IT, financial, administrative or other services in connection with the operation of our business;
  • to our related companies;
  • to other organisations or experts (including veterinarians) where it is reasonable to do so in relation to the operation of our business (eg for the purposes of assessing a claim or providing you with insurance cover);
  • where a third party (eg a mailing house, call centre and providers of targeted marketing campaigns) carries out activities on our behalf;
  • if we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
  • as required by law;
  • as permitted under the National Privacy Principles; or
  • with your consent, which may be given expressly or reasonably implied by your conduct.

If you do not wish to receive information about our products or services then please tell us.  You can do this at any time by contacting us using the contact details listed below.

Information Security

No data transmission over the internet can be guaranteed as completely secure. So while we strive to protect your information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Access to personal information

You may request access at any time to personal information we hold about you. We may charge you a fee where access is provided. We may refuse to provide access if the National Privacy Principles allow us to do so.

This policy applies to all users of this website.

Contact details

If you have any questions or feedback about privacy, or the way in which we handle your personal information (including to request that any personal information that we have collected about you be corrected), you may contact us in the following way:


Phone:  1800 668 502

Address:  Locked Bag 9021, Castle Hill NSW 1765

We will try and answer any questions you may have, correct any error on our part or resolve any complaint that you may have about our information handling practices.  If we do not resolve a complaint to your satisfaction, you also have the right to complain to the Office of the Australian Information Commissioner.  Further information on the complaint lodging process is available on or by telephoning 1300 363 992.