Get access to a VetChat consult membership!

As an added perk of having a policy with Bow Wow Meow, all new and existing policyholders can get access to vet care online anytime, anywhere via VetChat.

VetChat provides our pet parents with access to experienced vets online, via chat or video call. As a Bow Wow Meow policyholder, you can get a complimentary consult membership, valued at $199 per year, which provides you with 24/7 access to an online vet!^


Get a complimentary VetChat consult membership with all policies^ plus 2 months free*

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What is VetChat?

When your pet seems unwell, or something about them is worrying you, you no longer need to “consult” Dr Google or wait anxiously for vet advice.

Instead, with VetChat, you have access to trusted vet care online anytime, anywhere, via your phone, tablet or computer. All VetChat vets are Australian board-registered with 5+ years of clinical experience who are ready to provide expert veterinary advice within a matter of minutes.

Whether it’s providing vet advice, getting at-home treatment plans, or confirming if you need to visit a vet in person, you can have peace of mind knowing you can get vet help when you need it.


Why use VetChat?

VetChat brings you peace of mind and helps reduce stress by connecting you with an Australian vet online, who can provide you with expert veterinary advice, an at-home treatment plan, or confirm if you need to visit a vet for hands-on care.

VetChat can help you manage your pet’s wellbeing. For example, if hands-on care is required, the vet will let you know whether you can wait for your clinic to open, or need emergency treatment without delay (note that VetChat is not a replacement for hands-on veterinary care or emergency assistance).

For more information about VetChat, see the VetChat FAQ.


How do I access VetChat?

Once your policy is active, or your policy renews, you will receive an email from VetChat. Simply click the link in the email to register and log in using the username and password provided in the email. From there, you will be able to book your VetChat appointments and learn more about your VetChat consult membership.

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Hear what our customers have to say about VetChat

Our Bow Wow Meow Pet Insurance helped us to get a [VetChat] telehealth appointment for an emergency with our furry friend. It was a public holiday and 8:00 pm so all the vets were closed . We were really happy that we had an option to call a [VetChat] vet and ask for advice. It was very helpful and this service is a saver!
Morris and Yulia, Bow Wow Meow Pet Insurance customers, October 2022.
Our little bull terrier puppy, Porkbun, has gotten into all sorts of mischief since he joined our family. Having the peace of mind knowing we're covered for the uncontrollable means we can focus on what we can control, like stopping him from eating cat poops...The bonus of the vet chat [VetChat] and having that professional [veterinary] advice and reassurance one click away as part of our plan has also been a huge weight off our shoulders, no more Dr. Google!
Jessica and Porkbun, Box Hill VIC, October 2022.


^VetChat is a non-insurance product that is separate from the Bow Wow Meow Pet Insurance product and is separately provided by VetChat Services Pty Ltd (VetChat). VetChat is a related company of PetSure (Australia) Pty Ltd. VetChat consult membership and consultations are subject to VetChat’s general Terms and Conditions, including the Privacy Policy, which are available online at For the full terms of this offer, visit Register for VetChat at to access your complimentary VetChat consult membership during the current policy period. Bow Wow Meow Pet Insurance may withdraw or extend this offer at any time without notice.

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