Forms & brochures
Product Disclosure Statements and TMDs
- Policy booklet for Accident and Illness plan (legacy plan, renewals only) (dated 9 March 2021)
- Update to the PDS dated 9 March 2021 – Accidental Injury Plan Comprehensive Plan Major Medical Plan, effective 21 May 2024
- Combined Supplementary Product Disclosure Statement (SPDS) and Supplementary Financial Services Guide (SFSG) (dated 15 April 2022)
- Bow Wow Meow TMD – Legacy plans
Pet Insurance brochure
- Download our pet insurance brochure for information about our Nose-to-Tail Cover.
- Also available for vet practices to order in printed from – place your order here.
For existing customers
- Login to our pet portal – to update your policy details and lodge claims online.
- If you prefer to lodge claims or update your details via mail, use the following forms:
- Download claim form
- Download direct credit form
(Please complete this form if you wish to have your claims reimbursements credited into your nominated bank account)
- Download cruciate ligament exam form
(To be submitted to us within 14 days of the vet’s cruciate examination date for consideration of a waiver of Cruciate Ligament condition waiting period.) - Download pre-existing waiver form
