Fast, simple pet insurance support for vets
Statistics show that pet owners who have pet insurance visit their vet more often and spend more on pet care than uninsured pets.
Pet insurance makes sense for both pet parents and veterinary professionals wanting to give the best care, without being hampered by the financial constraints of treatment.
As a specialist pet-focussed company, the team at Bow Wow Meow care about the service we give and helping our customers when times are tough. Since 2008, more than 200,000 Aussie pet owners have trusted us to help provide their fur babies with the best vet care when they need it. We are real Aussie pet people backed by Petsure, Australia’s largest pet insurer.
Bow Wow Meow is proud to have been awarded winner of Canstar’s ‘Most Satisfied Customers’ Award in the Pet Insurance category for both 2024 and 2025!
Bow Wow Meow is proud to be the only Pet Insurer that has been awarded Product Review’s Top Rated Pet Insurance every year from 2018 to 2026! This is based on 3,193 independent customer reviews (as at 09/04/2026), with an overall rating of 4.5 stars.
We also have the following ratings on other review platforms:
Google Review rating of 4.5 stars (based on 1,358 reviews)
Trust Pilot rating of 4.6 stars (based on 555 reviews)
Bow Wow Meow has been chosen as Winner of 4 categories in the 2026 Finder Pet Insurance Customer Satisfaction Awards!
– Most Trusted Pet Insurance
– Easiest to Claim Pet Insurance
– Most Recommended Pet Insurance
– Legendary Service Pet Insurance
We also received Highly Commended Awards for Loved Brand Pet Insurance and Best Value Pet Insurance.
Bow Wow Meow is an Australian-owned and operated pet insurance provider. Our focus is purely on pets, and we are proud to have helped provide peace of mind to over 200,000 Aussie pet owners since 2008.
Award-winning cover & service you and your customers can rely on
Helping you process claims quickly
Option 1 – GapOnly® in-clinic claiming
Participating clinics can process eligible claims on the spot, so pet owners only pay the gap between the invoice and eligible claim benefit.
- Reduces upfront costs for clients
- Fast and convenient
- Helps improve treatment affordability
Option 2 – Vet eClaims
Submitting claims directly helps speed up processing and reduces paperwork for pet owners.
The service integrates easily with RxWorks, ezyVet, CHS Vet and OpenVPMS Vet practice management software systems.
Find out more about setting up eClaims
Option 3 – Policyholder submits claims
Pet owners can also submit claims themselves through our Pet Portal or by submitting a claims form.
Supporting clinics and pet owners
Free Puppy Guides, Kitten Guides and insurance brochures for vets
We can provide you with free brochures and our amazing Puppy Guides and new Kitten Guides to use in your Puppy School and puppy packs.
To order a supply of our free guides and brochures for your clinic, click here.
Vet FAQs
Yes. Claims can be submitted through participating practice management systems or via GapOnly® where available.
Other than GapOnly® claims which are usually settled in clinic vet+, we process 88% of claims within a day, once we have received itemised invoices and vet consultation notes (Source: Petsure data Feb 2023 to Jan 2024).
Claim timeframes can vary depending on complexity and whether additional information is required.
GapOnly® allows eligible claims to be assessed in clinic, reducing upfront costs for pet owners.
GapOnly® claims can be processed at any stage of the pet treatment process:
- Pre-approval
You can request a pre-approval on your customer’s behalf for the proposed conditions and procedure, to ensure it’s covered under their pet insurance policy. - Pre-discharge
You vet can submit a GapOnly® claim on your customer’s behalf, ahead of them picking up their pet after treatment. - On the spot
You can lodge the GapOnly® claim on your customer’s behalf while they’re still at the clinic, and it’s assessed within 10 minutes^.
A GapOnly® claim can be processed during (AEST, excluding NSW public holidays):
- Monday – Saturday 8:00 am – 10:00 pm
When GapOnly® isn’t available, you may be able to submit an electronic pet insurance claim (or an eClaim) instead.
^Assessment times may vary depending on complexity of the claim and completeness of information.
Our free Vet Helpline is open to all veterinary professionals for claims and pet insurance product assistance.
The Helpline can be accessed by calling 1300 838 457, or by emailing [email protected] for non-urgent queries.
We can provide you with free brochures and our amazing Puppy Guides and new Kitten Guides to use in your Puppy School and puppy packs.
To order free guides and brochures for your clinic, click here.
Need help?
Vet Support Contact Details
Petsure claims related:
Phone: 1300 838 457
Email: [email protected]
Bow Wow Meow brochures & guides:
Email: [email protected]
