If you prefer lodging your claim via mail, please follow these steps:
Bow Wow Meow Pet Insurance
Locked Bag 9021
Please Note: All claims should be submitted and received within 90 days of treatment.
We can be contacted via the following methods:
Tel: 1800 668 502 (8.30am – 5pm EST, Mon – Fri)
No, you don’t need to wait. You can make a claim at any time.
You can make a claim immediately. All you need to do is submit your claims within 90 days of getting treatment. For illness claims, a 30 day waiting period applies from the commencement of your pet’s insurance. A 6 months waiting period applies for cruciate conditions unless we receive a completed Cruciate Ligament Examination form from your vet within 14 days of the examination date certifying that your pet has no cruciate ligament conditions.
Once we receive the documentation your claim will be processed without delay and payment will be made either by cheque or to your nominated account.
Bow Wow Meow will pay up to 80% of vet fees less the annual optional per-condition excess you have selected (if any), up to a maximum of $8,000 or $12,000 in each twelve month period, depending on the plan you have chosen.
Yes, please attach only original itemized invoices and payment receipts. This will help us process your claim quickly and accurately. We also require and a full veterinary history with your first Accident or Illness claim, no history is required for routine care claims.
The quickest and easiest way is to login to our Online Member Services. There you can update your address and contact details, your preferred payment method or banking details, or add an additional contact to your policy. Other changes can be made by calling us on 1800 668 502.
1800 668 502
8:30am – 5pm EST (Mon – Fri)