2026 Finder Customer Satisfaction Awards – Bow Wow Meow takes out multiple top honours
Recognised by Australian pet owners for trust, service and easy claims
Bow Wow Meow Pet Insurance has been recognised as a leading pet insurance provider in Australia, winning multiple categories in the 2026 Finder Customer Satisfaction Awards.
These awards are based on real customer feedback and independent research, recognising brands that consistently deliver outstanding service, value and trust.
🏆 Our 2026 Finder Awards
Bow Wow Meow is proud to have received the following honours:
Winners:
- Most Trusted Pet Insurance
- Easiest to Claim Pet Insurance
- Most Recommended Pet Insurance
- Legendary Service Pet Insurance
Highly Commended:
- Loved Brand Pet Insurance
- Best Value Pet Insurance
What these awards mean
The Finder Customer Satisfaction Awards are based on independent surveys of Australian consumers, evaluating their experiences across key areas including:
- Trust and reliability
- Claims experience
- Customer service quality
- Value for money
- Likelihood to recommend
Being recognised across multiple categories reflects what matters most to pet owners – confidence that their pet insurer will be there when it counts.
“These awards are especially meaningful because they’re based on the voices of real pet owners. Knowing we’re seen as a trusted and loved brand, and that we’re there to support families during the stressful times when their pets aren’t well, is what it’s all about for us.” – Lindsey Kenney, Marketing Director
Why customers choose Bow Wow Meow
These awards reinforce what our customers tell us every day.
Trusted by Australian pet owners
We’ve insured over 200,000 pets since 2008, building a reputation for reliability and care.
Simple, stress-free claims
Our claims experience is designed to be fast and easy — helping you focus on your pet, not paperwork – GapOnly® ready for easy in-clinic claiming.
Service that puts pets first
Our team is dedicated to supporting pet parents with clear communication and genuine care.
Highly recommended by customers
Many of our new customers come from word-of-mouth referrals – a reflection of strong customer satisfaction.
About the Finder Customer Satisfaction Awards
The Finder Customer Satisfaction Awards recognise brands that achieve consistently high customer ratings in independent surveys of Australian consumers.
Awards are determined based on:
- Customer satisfaction scores
- Real customer experiences
- Independent data analysis
Finder is one of Australia’s leading comparison platforms, helping consumers make informed decisions across insurance and financial products.
Join thousands of satisfied pet owners who trust Bow Wow Meow.
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Bow Wow Meow is proud to have been awarded winner of Canstar’s ‘Most Satisfied Customers’ Award in the Pet Insurance category for both 2024 and 2025!
Bow Wow Meow is proud to be the only Pet Insurer that has been awarded Product Review’s Top Rated Pet Insurance every year from 2018 to 2026! This is based on 3,193 independent customer reviews (as at 09/04/2026), with an overall rating of 4.5 stars.
We also have the following ratings on other review platforms:
Google Review rating of 4.5 stars (based on 1,358 reviews)
Trust Pilot rating of 4.6 stars (based on 555 reviews)
Bow Wow Meow has been chosen as Winner of 4 categories in the 2026 Finder Pet Insurance Customer Satisfaction Awards!
– Most Trusted Pet Insurance
– Easiest to Claim Pet Insurance
– Most Recommended Pet Insurance
– Legendary Service Pet Insurance
We also received Highly Commended Awards for Loved Brand Pet Insurance and Best Value Pet Insurance.
Bow Wow Meow is an Australian-owned and operated pet insurance provider. Our focus is purely on pets, and we are proud to have helped provide peace of mind to over 200,000 Aussie pet owners since 2008.
Questions about the Finder Awards
Bow Wow Meow has won multiple Finder Customer Satisfaction Awards in 2026, including Most Trusted, Easiest to Claim, Most Recommended and Legendary Service.
We have also won Canstar’s Most Satisfied Customers award for 2024 and 2025, and taken out Product Review’s Pet Insurance Award for a record 9 consecutive years (from 2018-2026).
Yes, they are based on independent surveys of Australian consumers and reflect real customer experiences.
Each year, thousands of Australians rate brands they’ve used as part of Finder’s Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers review products they have purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Finder used the following metrics to assess brands and asked customers between 4-8 questions, including:
- if they would recommend this brand to a friend.
- how they would rate each brand on a scale between 1 and 5 in terms of several metrics that varied by category, including: brand love, customer service, trust, reliability, features, value, and any factors unique to each product category (for example, ‘rewards programs’ for retailers).
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
