Canstar crowns Bow Wow Meow #1 for Pet Insurance Customer Satisfaction
We couldn’t be more proud to have won the prestigious Canstar Most Satisfied Customer Award for Pet Insurance for 2025, repeating our achievement of 2024!
We’re committed to making tails wag and pet parents smile, and this award proves it.
At Bow Wow Meow, our whole focus is on pets. We are all pet owners ourselves and we understand just how much your pets mean to you. Winning the award for the most satisfied customers for the second year running shows us that our customers get this – they understand that their pets are our first and foremost priority.
Being recognised for having the happiest customers … that is why we couldn’t be more proud!
“The Canstar Most Satisfied Customer Award for Pet Insurance goes to … Bow Wow Meow!”
Canstar’s Customer Satisfaction Awards recognise institutions with the most satisfied customers overall, based on consumer surveys.
This award is both prestigious and exclusive. Canstar only releases a single award for Customer Satisfaction in Pet Insurance, of which Bow Wow Meow has been the sole winner in both 2024 and 2025.
Why we won
Bow Wow Meow was rated very highly by our customers in each of the following areas that Canstar surveyed:
- Overall satisfaction
- Customer service
- Value for money
- Cost (i.e. premiums)
- Comprehensiveness of cover
- Communication
To determine the winner of the Customer Satisfaction in Pet Insurance Award:
- 1,024 pet owners were surveyed
- 32 Pet Insurance providers were assessed
- 1 award-winning provider was crowned – Bow Wow Meow Pet Insurance!
Our customers were the most satisfied and happiest customers of all when compared to those of 32 other Pet Insurance Providers.
“It’s great to see our commitment to putting pet parents first is truly making a difference. Being recognised by Canstar for customer satisfaction just shows that we are on the right track and inspires us to keep raising the bar! – Paige, Social Media Manager
“It’s wonderful to know that our customers are the most satisfied in the entire Pet Insurance category. Winning this award motivates us to work even harder and keep doing our very best… and hopefully next year we’ll make it a trifecta!” – Nicky, Content Creator
“We’re absolutely thrilled to be recognised by Canstar again – especially because this award reflects how happy our customers are. It’s a real honour and a great reminder of why we do what we do.” – Kerstin, Digital Manager
About Canstar
Canstar is Australia’s original and most trusted comparison site. Canstar’s purpose is to simplify the world of finance and help consumers find the right product for them.
Their team collects, analyses and researches thousands of finance products, including Pet Insurance, to determine the Canstar Star Ratings and Awards.
How is the Canstar Customer Satisfaction Award winner determined?
Canstar launched their Customer Satisfaction Awards to help consumers make better financial decisions. The Customer Satisfaction award is based on professional market research to determine the perceptions of consumers who have recently purchased and / or used the specific products and services.
Canstar’s research team determines the winners of their Award programs without any commercial influence.
Our Nose-to-Tail Cover offers more flexibility and extra benefits!
Our new Nose-to-Tail Cover gives you accident and illness cover with the freedom to have it your own way.
Flexible options for your pet and your budget allow you to choose:
- Your annual benefit limit – $10k, $20K or $30K options.
- Your benefit percentage level – up to 70%, 80% or 90% of your eligible vet bills back⑅.
- If you want to add on a single annual excess option.
- If you want to add on optional Booster Care benefit for specified dental conditions and specialised therapies◇.
- If you want to add on optional Routine Care non-insurance benefit for vaccinations, health checks and more.
Plus, there are no sub-limits and it comes with extra benefits like 24/7 Live Vet online vet calls, a free pet ID tag3, myPetPassTM benefits and more.
Find out more about our cover options.
Special Offer! Get your first 2 months free* – use code 2MFREE
For all Media enquiries, please contact Lindsey Kenney
