Important update for our customers:
Due to circumstances beyond our control, one of our operating centres is unable to open for the moment.
To assist our customers as best as possible during this time we are prioritising claims reimbursements, meaning for the moment we are unable to take phone calls related to existing policies. Our sales team however is still able to assist with enquiries.
If you have an urgent enquiry please select an option and use the form below. You can also use your online Pet Portal at https://petportal.bowwowinsurance.com.au to find information about your policy, submit and track claims and manage your pet’s profile.
It is deeply disappointing to us to be unable to deliver our normal level of service. While our teams put all efforts into response and recovery, your patience and understanding is greatly appreciated. 🙏