Due to circumstances beyond our control, one of our operating centres is unable to open at the moment. To assist customers as best as possible during this time we are prioritising claims reimbursements, meaning for the moment we are unable to take phone calls related to existing policies.
If you have an urgent enquiry please select from the options below and use the related form to contact us. You can also use your online Pet Portal to find information about your policy, submit and track claims and manage your pet’s profile.
If you are in a vulnerable home position or are experiencing financial difficulty, please contact us at firstname.lastname@example.org.
Our sales team is still able to assist with sales related enquiries on 1800 668 502 (Mon-Fri 8.30am-8pm AEST) or get an online quote here.
Whilst we’re experiencing some delays due to inevitable service disruptions, our team is working around the clock to provide assistance where it’s needed most. Your patience at this time is very much appreciated.